For Ages 21+

Responsible Gaming at al999 — Your Safety Is Our First Priority

Enjoy entertainment safely. al999 always ensures that gaming remains a source of fun — never a source of problems.

Why Is Responsible Gaming Important?

For ages 21 and above only

al999 believes that online betting and casino games can be an enjoyable form of entertainment — as long as they are experienced in a controlled and mindful way. In respect of the trust placed in us by thousands of players in Bangladesh, we always follow the principles of responsible gaming.

Gambling is a recreational activity, not a way to earn extra income. We want every one of our users to play within their means, take breaks, and seek help when needed.

Remember: To open an account and play at al999, you must be at least 21 years of age. This platform is strictly prohibited for minors.
If you feel that gaming is having a negative impact on your life, contact our 24/7 live chat support immediately.

Our Commitment

al999 is committed to ensuring the mental and financial well-being of every player. Your safety is our responsibility.

24/7 Support in Bengali
1 Hour Withdrawal Time
21+ Age Limit Verified
৳500 Minimum Deposit

Our Safety Tools

al999 provides a number of effective tools to help every player manage their gaming experience.

Set Deposit Limits

You can set a maximum daily, weekly or monthly deposit limit. Once set, this limit takes effect immediately and protects your financial control.

Financial Protection

Time-Out Break

If you feel like you need a rest, use the time-out feature to temporarily suspend your account for anywhere from 24 hours to 30 days. No betting will be possible during this period.

Temporary Break

Self-Exclusion

Request a self-exclusion for a longer break. This can last from 3 months up to 5 years. Your account cannot be reactivated while the exclusion is in effect.

Long-Term Break

Session Time Limits

You can set a maximum time limit for each gaming session. Once the set time is reached, a warning will automatically appear and you will be able to log out if needed.

Time Management

Set Loss Limits

Set up an automatic stop on betting once you have lost a specified amount. This protects you from larger losses and helps you stay within your budget.

Loss Control

Reality Check Reminders

At regular intervals, a summary of your playing time and spending is displayed. These smart reminders keep you aware of your actual situation.

Awareness Building

How to Use the Safety Tools?

1

Log In to Your Account

Visit the al999 website and log in to your account using your registered username and password.

2

Open Account Settings

Click on your profile icon at the top right and go to the "Account Settings" or "Responsible Gaming" menu.

3

Choose Your Preferred Tool

Select whichever you need — deposit limit, time-out, self-exclusion or loss limit — and set the amount or time period.

4

Confirm

Save the changes. The setting will take effect immediately. Contact our live chat for any issues.

5

Get Help from Support If Needed

If you have difficulty using the tools or want to request a self-exclusion, let our team know directly via 24/7 live chat.

🎯 Keep in Mind

  • Increasing a deposit limit takes effect after at least 7 days, but decreasing one is immediate.
  • A time-out cannot be cancelled before it expires.
  • Once a self-exclusion is active, no promotional emails will be sent.
  • Your account balance during an exclusion is kept safe.
  • A protection request can also be made on behalf of a family member.

Recognize the Signs of Problem Gambling

If you notice any of the following signs in yourself or a loved one, seek help. Acknowledging the problem is the first step toward a solution.

⚠️ Financial Signs

  • Betting beyond your means or playing with borrowed money
  • A tendency to place bigger bets to recover losses
  • Diverting money from bills, food or family expenses to play
  • Lying to family about your financial situation

⚠️ Behavioural Signs

  • Finding it hard to stop playing or repeatedly trying and failing to do so
  • Withdrawing from family and friends
  • Hiding or denying your gaming time
  • Neglecting work, studies or family responsibilities
  • Feeling restless, irritable or depressed when unable to play

Assess Yourself

Ask yourself the following questions honestly. If the answer to more than one is "yes", speak with our support team.

Self-Assessment Questions

  • Do you often play beyond your set budget?
  • Do you plan to stop playing but find you cannot?
  • Have you borrowed money from someone to fund your gaming?
  • Are family members or close ones concerned about your gaming?
  • Have you gamed at the expense of your work or studies?
  • When you lose, do you feel a strong urge to play again to recover?
This is not a sign of weakness. Asking for help takes courage. The al999 support team is by your side — in complete confidence.

🆘 Contact for Help

The al999 responsible gaming department is available in Bengali 7 days a week, 24 hours a day.

Live chat button at the bottom right of the site
[email protected]

Age Verification and Minor Protection

21+ Age Mandatory

To open an account at al999, users must be at least 21 years of age. We verify age at the time of registration and may request additional identity documents if needed.

We reserve the right to temporarily suspend any account where an age-related concern arises.

Family Protection

If there is anyone under 18 in your household, make sure they cannot access your account.

  • Use a strong password and do not share it with anyone.
  • Turn off automatic login on your device.
  • Use child protection software.
  • Always log out after playing.

Tips for Healthy Gaming

Set Your Budget in Advance

Before you start playing, decide how much money you are willing to spend. Once that amount is gone, end the session — regardless of wins or losses.

Entertainment Is the Goal

Always view gaming as a form of entertainment. Do not think of it as a source of income or a way out of financial difficulty.

Take Regular Breaks

Do not play for long periods without stopping. Take at least a 10–15 minute break every hour and spend time on activities outside of gaming.

Do Not Play Under Stress

Avoid gaming when you are feeling mentally unsettled, angry or frustrated. Decisions made under the influence of emotion often lead to losses.

Talk Openly

Discuss your gaming habits with family or a trusted friend. They can warn you when needed.

Find Alternative Entertainment

Alongside gaming, focus on other hobbies or activities such as sports, spending time with family, or learning new skills.

Common Questions About Responsible Gaming

After logging into your account, go to Account Settings and click on the "Responsible Gaming" or "Set Limits" option. From there, set your daily, weekly or monthly deposit amount. Lowering a limit takes effect immediately, but increasing one takes at least 7 days to apply. For any assistance, contact us via 24/7 live chat.

No, self-exclusion is not permanent. You can choose any period from 3 months up to 5 years. Once the chosen period ends, you can reactivate your account if you wish — but you will need to contact the support team to do so. During the exclusion period, no promotional communications or login access will be available.

Start by talking about the situation with love and empathy. With their consent, you can contact the al999 support team. Our team can also assist with self-exclusion or limit-setting upon third-party requests. For support, email us at: [email protected]

Yes, your account balance remains completely safe during a time-out or self-exclusion. Once the break ends, or if you need to make a withdrawal in the meantime, contact the support team. At al999, withdrawals are generally completed within 1 hour and the minimum withdrawal amount is ৳500.

No, not at all. To participate in any form of betting or gaming activity at al999, you must be at least 21 years of age. Creating or using an account by a minor is strictly prohibited, and we reserve the right to permanently close any account where such a suspicion arises.

You can reach our support team in two ways: click the live chat button at the bottom right of the website — it provides full service in Bengali 7 days a week, 24 hours a day. Alternatively, email us at [email protected]. When you contact us regarding responsible gaming, we respond with the highest level of priority.

Play Safely, Enjoy the Fun

At al999, you are not just a player — you are part of our community. Play responsibly and enjoy your entertainment.

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Contact Us for Help

24/7 Support in Bengali

Our team is always ready to help with any gambling-related concerns or assistance with using protection tools.

Live Chat — from the button at the bottom right of the site